General Questions

Many of our courses have the option of certification. This official document attests to your status and level of achievement upon submission.

To see the duration of your course please refer to the courses page. Duration is shown alongside the course content. The "expected" or "anticipated" amount of time that completing the course involves is displayed as a guide to help you plan your time. In most cases you can complete the course at your own speed.

You can retake the course a certain number of times. For more details please refer to the introduction section of the course that you are enrolled on.

Discounts are applied automatically. We do not offer coupons.

You are either trying to enrol on a course that you have already purchased or you have been blocked. If you feel this is an error please make contact with us and we will resolve the issue as quickly as possible.

We do not offer refunds after courses have been accessed. To request a refund prior to accessing your course please contact your instructor or the technical services team.

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No. However some sections of your course might be time sensitive.

No. You will have access to courses that you are enrolled on until you have completed the course. However if your account remains dormant for more than 1 year it might be deleted making accessing your course impossible.

Accessing Courses

To join CARES you simply have to enrol on one of our qualifying courses.

Use the unsubscribe link at the bottom of all emails. If you unsubscribe to course related mailing lists you might miss important announcements related to your training.

This is not something that we encourage so please contact technical support.

You can change your password at any time by logging into your account and clicking the settings link on your profile page.

Visit the courses tab, find a course you want to enrol on and click "start now" in the bottom right of the page.

Click the support icon below these FAQ.

We hope that our courses are accessible to as many people as possible. We have striven to use designs that are easy to navigate and read. Much of our content is delivered in hybrid form but predominantly uses audio and text. If you are having issues accessing the content for any reason we would be interested in hearing from you so that we can improve our service over time. We do not yet offer our courses in languages other than English but we are happy to work with you if you are a translator and would like to make any of our courses accessible in your countries language.

General Knowledge

Psychology is the study of people; namely how they think, how they act, react and interact. It's concerned with all aspects of behaviour and the thoughts, feelings and motivation underlying that behaviour. The mental characteristics and the attitude of a person or group and the scientific study of the human mind as well as its functions, especially those affecting behaviour within a given context is the discipline of psychology.

Psychiatry is the study of mental health problems and their diagnosis, management and prevention. Psychiatrists are medical doctors who have qualified in psychiatry. They often combine a broad general caseload alongside an area of special expertise and research.

Sociology is the study of social life, social change, and the social causes and consequences of human behaviour. Sociologists investigate the structure of groups, organizations, and societies, and how people interact within these contexts.

The scientific study of crime and criminals.

The treatment of psychological challenges by psychological rather than medical means, also known as counselling and talk therapy.

Mental health includes our emotional, psychological, and social well-being. It affects how we think, feel, and act. It also helps determine how we handle stress, relate to others, and make choices.

Skills that are necessary or desirable for full participation in everyday life.

Social skills are the skills we use everyday to interact and communicate with others. They include verbal and non-verbal communication, such as speech, gesture, facial expression and body language.

Personal development is a phrase that refers to activities designed to improve talents, potential, employability, and even wealth. Any time you are consciously making an effort to improve yourself, you are participating in personal development.

Head Office

Leachkin Brae, Inverness, IV3.

Office Hours

Monday - Thursday: 13:00 - 20:00

Reach out if you need human connection

Education is about empowering yourself to make better choices and to create new opportunities. Opportunities arise when people interact, share and problem solve together. CARES GLOBAL ACADEMY seek to help and support you on this journey of personal rediscovery and development. It's important that we strive to provide you with meaningful help and support and not merely information. Getting support when you need it the most is an essential aspect of healthy living.

We have a sister site ( as a meeting point for those of us who are struggling and need a reset, re-evaluation, recovery plan or a rant!


Thoughtful Advice

Get the information that you need in order to address the issues confronting you.

Structured Planning

Figure out where you are on the timeline and decide where you need to get yourself to.

Actionable Goals

Take the first step.